Privacy Policy
1. Introduction
This Privacy Policy ("Policy") describes how MapCosmos B.V. ("MapCosmos," "we," "us," or "our") collects, uses, and discloses your information. This Policy applies to our software-as-a-service platform, APIs, widgets, websites, and associated applications (collectively, the "Service").Our registered office is at Joop Geesinkweg 501, 1114 AB Amsterdam, the Netherlands. We are the data controller for the personal data of our users. For the data you upload about your store locations ("User Content"), you are the data controller, and we act as the data processor on your behalf.By using the Service, you agree to the collection and use of information in accordance with this Policy. This Policy is incorporated into and is subject to the MapCosmos Terms and Conditions.
2. Information We Collect
We collect information to provide and improve our Service to you.
- a. Information You Provide to Us:
Account Information: When you register for an account, you provide us with personal data, including your name, email address, and password.
Billing Information: To process payments for our subscription plans, we and our third-party payment processors collect your payment card information and billing address.
Communications: If you contact us directly (e.g., for support), we may receive additional information about you, such as your name, email address, the contents of your message, and any other information you may choose to provide. - b. Information We Collect When You Use the Service:
User Content: We collect and store the data you upload to the Service, such as store names, addresses, contact information, and other details for your locator map.
Automatically Collected Information / Usage Data: We automatically collect certain information about your device and how you interact with our Service. This may include your IP address, browser type, device type, operating system, pages you visited, the dates and times of your visit, and other usage statistics. We use cookies and similar tracking technologies to collect this information.
Information from Your End Users: When an end user (i.e., a visitor to your website where the locator is embedded) interacts with the Service, we may automatically collect their IP address, search queries, and location data if their browser settings permit, to provide them with locator results. This data is processed on your behalf.
3. How We Use Your Information
We use the information we collect for various purposes:
- To Provide and Maintain the Service: To operate our platform, manage user accounts, and provide you with customer support.
- To Process Transactions: To process subscription payments and manage your billing.
- To Improve the Service: To understand and analyze usage trends and preferences, and to develop new products, services, and features. For these purposes, we typically use aggregated or anonymized data.
- To Communicate With You: To send you administrative messages, service updates, security alerts, and marketing communications. You can opt out of receiving promotional emails at any time.
- For Security and Legal Compliance: To prevent fraud, enforce our Terms and Conditions, and comply with legal obligations.
4. Legal Basis for Processing (under GDPR)
If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Policy depends on the data we collect and the specific context in which we collect it. We may process your Personal Data because:
- We need to perform a contract with you (i.e., our Terms and Conditions).
- You have given us permission to do so.
- The processing is in our legitimate interests and it is not overridden by your rights.
- To comply with the law.
5. How We Share and Disclose Information
We do not sell your personal data. We may share your information in the following circumstances:
- Service Providers (Sub-processors): We work with third-party service providers for payment processing, hosting, cloud storage, and other services. These third parties will only have access to your information to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
- Business Transfers: If MapCosmos is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred.
- Aggregated Data: We may share aggregated or anonymized information that does not directly identify you for statistical or research purposes.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the Service. We will also retain and use your information as necessary to comply with our legal obligations (for example, we are required to retain billing information for 7 years under Dutch tax law), resolve disputes, and enforce our agreements. User Content is deleted from our active systems upon termination of your account.
7. Your Data Protection Rights under GDPR
You have the following data protection rights:
- The right to access, update, or delete the information we have on you.
- The right of rectification: You have the right to have your information corrected if it is inaccurate or incomplete.
- The right to object: You have the right to object to our processing of your Personal Data.
- The right of restriction: You have the right to request that we restrict the processing of your personal information.
- The right to data portability: You have the right to be provided with a copy of your information in a structured, machine-readable format.
- The right to withdraw consent: You have the right to withdraw your consent at any time where we relied on your consent to process your personal information.
To exercise any of these rights, please contact us at contact@mapcosmos.com.
8. Data Security
We use a variety of industry-standard administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure. This includes the use of SSL/TLS encryption for data in transit. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. For further information, please see our Cookie Policy [Note: You will need to create a separate, more detailed Cookie Policy].
10. International Data Transfers
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. Our primary data centers are located in the European Union. If we transfer personal data outside the EU, we will ensure that appropriate safeguards, such as Standard Contractual Clauses, are in place.
11. Children's Privacy
Our Service is not directed to anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from children. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us: Email: contact@mapcosmos.com Address: MapCosmos B.V., Joop Geesinkweg 501, 1114 AB Amsterdam, the Netherlands.
Last updated: 28 May 2025
